Contact

If you have any questions or concerns about Yukage products or orders, please feel free to contact us using this form.

We will normally respond within 3 business days.

For inquiries regarding handling Yukage in stores, media coverage, etc., please contact us via the corporate inquiries form below.

For corporate customers: info@yukage.com

*English is supported for inquiries in languages ​​other than Japanese.
*Even if you are in a hurry, please use this form first.
*Reply times may vary on weekends and holidays.

* When inquiring about a lighting unit initial failure or repair, in order to ensure a smooth response, please contact us using the following format:

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[About the lighting malfunction]

1. Please describe the problem in as much detail as possible:
   (Example: lights do not turn on, flicker when turned on, light intensity is unstable, etc.)
   
   
2. Please provide detailed information about when and how the problem occurred, including the date and time:
   (Example: Occurs when first used, occurs suddenly during use, occurs in a specific environment or situation, etc.)
   
   
3. Please provide any solutions you have tried to help troubleshoot the problem:
   (Examples: Reinserting the power cord, replacing the light bulb, operating the power switch, etc.)
   
   
4. About your environment:
   ・Installation location (please provide as much detail as possible, such as indoors or outdoors)
   ・Room temperature and humidity during use (approximate values ​​and conditions)
   
   
5. If you have any other concerns, please write them down.

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