FAQ

The Incense Light is a cordless LED light designed based on patents and design rights that not only emits the scent of incense, but also beautifully captures the changing smoke.

Everything from design to production and packaging is done in Japan.

Please use commercially available stick-type incense (length 8cm or less). After lighting it, insert it firmly into the brass holder.

*Cone-shaped and coil-shaped incense are not supported.

The built-in LED is designed to reduce heat, however, due to the burning of incense, the glass screen and surrounding area may become warm.

What's in the box:

• Incense Light Body
• Simple instruction card

*For environmental reasons, a USB-C cable is not included. You can use a commercially available USB-C cable (Type-C).
*Incense is sold separately, but we also offer a discounted set called the Yukage Bundle.

Yes, you can charge it via USB-C.

The light will flash slowly while charging and will turn off when charging is complete.

The electricity cost for a single full charge is less than 0.1 yen.

The approximate time you can use each mode is as follows:

Low light: Approx. 150 hours High light: Approx. 40 hours Flickering light: Approx. 70 hours

Yes. The light will automatically turn off 8 hours after the last switch operation.

No. It is not waterproof, so do not place anything wet on it. Also, do not store it in wet/humid places or outdoors.

Before use, please remove the transparent sheet from the back of the device and check that there is still charge left.

If you still can't find what you're looking for, please contact us using the inquiry form below.

--------

[About the lighting malfunction]

1. Please describe the problem in as much detail as possible:
   (Example: lights do not turn on, flicker when turned on, light intensity is unstable, etc.)
   
   
2. Please provide detailed information about when and how the problem occurred, including the date and time:
   (Example: Occurs when first used, occurs suddenly during use, occurs in a specific environment or situation, etc.)
   
   
3. Please provide any solutions you have tried to help troubleshoot the problem:
   (Examples: Reinserting the power cord, replacing the light bulb, operating the power switch, etc.)
   
   
4. About your environment:
   ・Installation location (please provide as much detail as possible, such as indoors or outdoors)
   ・Room temperature and humidity during use (approximate values and conditions)
   
   
5. If you have any other concerns, please write them down.

--------

No. It is easy to assemble and requires no tools.

For detailed assembly instructions, please refer to the instruction card included with the product or the instruction manual on the official website - INCENSE LIGHT .

After long-term use, traces of vegetable oils and smoke may remain on the screen. These can be easily removed by spraying with alcohol and gently wiping with a soft cloth.

Yes. Incense Light is a one-of-a-kind experience that is perfect for your home or as a gift for someone special.

Gift wrapping will be available as an option in the future.

Yes. We are currently making final preparations for the initial release on Makuake.

Sales are currently scheduled to begin in July 2025, and advance reservations and information will be announced on the official Instagram account ( @yukage.jp ). We apologize for the wait, but we hope you will look forward to it.

The incense Genshou is scheduled to be released in mid-April to May. This will also be announced on the official Instagram ( @yukage.jp ).

Yes. The Genshou is 8m long and 2mm thick, so it can be used in a standard incense holder without any problems.

Genshou has a burning time of about 25 minutes, after which it leaves a gentle lingering fragrance. The lingering fragrance will vary depending on individual differences in olfaction, the size of the room, ventilation, etc.

It is unlikely that a single cigarette will cause a reaction, but just to be on the safe side, please refrain from using it near a fire alarm. Also, if a large amount of smoke accumulates in the room, please ventilate the room appropriately.

To prevent the fragrance from fading and mold, store the product in a place away from direct sunlight and in a hot, humid environment.

No. Generally, there is no expiration date.

However, please store it away from extreme humidity and direct sunlight. The scent and color may change due to the influence of temperature, humidity, and sunlight. The scent when you open the box will decrease over time.

In order to avoid bias that may occur when describing a fragrance in words, we have adopted a format that lists only the core ingredients of the fragrance, like a prescription. We hope that each person will be able to enjoy it freely, based on information such as their past experiences and the emotions they felt at the time.

The common concept is defined as a scent that makes you want to breathe deeply.

All shipping within Japan is free.

Your order will be shipped from the next business day after the order is confirmed.

Yes, it is possible.

Once shipped, you will receive a notification email including a tracking number.

It may take some time for the latest information to be reflected on the tracking service, such as on the day of shipment. Please try tracking again after a while.

If you receive the same message 48 hours after receiving the shipping completion email, please contact us using the inquiry form .

If you cannot find the shipping completion notification email, the following may be the cause.

・The email has been sorted into spam folder. ・If you are using a mobile carrier's email address

If you cannot find the email in your spam box, please contact us using the inquiry form below.

<What to write if you do not receive a shipping completion notification email>

1. Name of the orderer 2. Registered email address 3. Registered contact phone number 4. Ordered item 5. Inquiry: I haven't received the shipping completion email

Delivery is expected to take place between one day after the shipment date and the day after that. However, if the delivery address is in a remote island or some other area, it may take a few more days.

No, we do not currently support rush shipping.

No, we currently do not support specifying delivery dates or times.

Since the parcel will be delivered to the recipient's mailbox, there is no need to collect it in person. If the parcel does not fit in the mailbox, a non-delivery notice will be left and the parcel will be returned to the post office.

Please request redelivery within the delivery holding period.

If Japan Post posts a notice of non-delivery, the parcel will be held for 7 days starting from the day after the initial delivery date.

You can extend the storage period by up to three days by requesting this at the delivery office.

Yes, it is possible.

Customers are required to submit a "Request for Delivery to a Designated Location" in advance. If there is a delivery box or a locked container in front of the entrance, it is assumed that a "Request for Delivery to a Designated Location" has been submitted, and the parcel will be left at the address if the recipient is not at home.

Also, please note that if you make the above notification, if you are not at home when the applicable type of delivery is made, the delivery will be left at your home.

No. Please rest assured that the delivered product will not include any invoice or receipt indicating the price.

The countries available for international shipping are those that can be selected in the country/region settings on this site.

The following countries are supported:

• Taiwan
• South Korea

• Australia
• new zealand

• united states of america
• Canada

• Mexico
• Brazil

• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland
• England

It will take about 5 to 21 days from the date of shipment.
Since delivery times vary depending on the destination country, we ask that you use the tracking service listed in the shipping confirmation email.

Yes, you can use the tracking service to check the status of your package from the time it is sent until it is delivered.

The product will be carefully packed and delivered, protected with cushioning materials such as air caps (also known as bubble wrap).

It will be shipped by air.

It will be sent by Japan Post.

It will be delivered to the mailbox of the recipient.

This means you can receive your package even if you are not at home.

At Yukage, we strive to design our products so that our customers will not have to worry about customs duties.

Depending on the destination country, customs duties and import taxes (such as VAT) may be imposed.

At Yukage, we calculate the estimated local taxes and duties when you place an order, and display the calculated product price on the payment screen. Therefore, basically, there are no additional costs when you receive the product. Generally, there are no problems in countries such as the EU countries, the United States, Australia, Canada, South Korea, and Taiwan.

On the other hand, in some of the countries we support (Brazil), it is difficult to calculate customs duties in advance, so there is a possibility that additional charges may be incurred at the discretion of the customs office. In that case, we apologize for the inconvenience, but we would appreciate your understanding that you will have to deal with the matter yourself.

Currently we support the following payment methods:

・Various credit cards ・Apple Pay
・Google Pay
・PayPay
・Merpay/Convenience store payment

*Convenience store payments will incur a fee of 220 yen and can be made at any of the following convenience stores.

・Seven-Eleven・Lawson・Family Mart・Ministop・Daily Yamazaki

*If you pay at a convenience store, your order will be considered "confirmed" once payment has been confirmed by Yukage. Items will be shipped sequentially from the business day following the "confirmed order."

Yes. Currently, you need to create a Yukage account when purchasing.

Once you create a Yukage account, your purchasing experience will be much easier from the second time onwards. Also, this is designed to ensure that we can provide you with delivery status information and support, so we appreciate your understanding.

Yes. At the moment, we have the DOUBLE Bundle, which gives you a discount on the second incense when you purchase two incense sticks, and the Yukage Bundle, which gives you a discount when you purchase both the incense light and the incense stick at the same time.

We plan to implement various bundles in the future.

No. We cannot change the payment method after an order has been confirmed. Thank you for your understanding.