Product Warranty Period - INCENSE LIGHT
There is no "product warranty period" for the lighting parts of INCENSE LIGHT.
As the designers wanted the product to be a part of your life for a long time, we will do our best to accommodate your requests for repairs and maintenance. For parts other than the lighting unit, we will generally replace them.
For defects that have been present in the product since it was manufactured, we will repair the product free of charge, regardless of how long you have used the product.
On the other hand, repair costs will be incurred in cases of obvious damage or destruction caused by customer negligence, or in cases of maintenance for deterioration over time.
Although we check the operation of all products before shipping, there are rare cases where we find a malfunction or the design itself is not perfect, which may cause inconvenience to customers. Also, during use, the product may be subjected to a strong shock or scratched by chance. If you use the product for a long time, some parts of the product may reach the end of their life. Even in such cases, please do not give up and feel free to contact support via the Contact page . We will isolate the problem and provide you with a prompt response.
It is our greatest joy to be able to use it for a long time.
Since it is a favorite item, we hope you will take good care of it.
When inquiring about a lighting unit initial failure or repair, in order to ensure a smooth response, please contact us using the following format:
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[About the lighting malfunction]
- Please describe the problem in as much detail as possible:
(Example: lights do not turn on, flicker when turned on, light intensity is unstable, etc.)
- Please provide detailed information about when and how the problem occurred, including the date and time:
(Example: Occurs when first used, occurs suddenly during use, occurs in a specific environment or situation, etc.)
- Please provide any solutions you have tried to help troubleshoot the problem:
(Examples: Reinserting the power cord, replacing the internal battery, operating the power switch, etc.)
- About your environment:
・Installation location (please provide as much detail as possible, such as indoors or outdoors)
・Room temperature and humidity during use (approximate values and conditions)
- If you have any other concerns, please write them down.
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