Regarding returns

If the product arrives damaged, is defective upon arrival, or is not the item you ordered, please contact us via the Inquiry Page within 7 days of receiving the product. After reviewing the details, we will arrange for an exchange, repair, or refund.

To expedite the review process, we may ask you to provide photos of the outer box, packaging condition, and product condition.

We do not accept returns, exchanges, or refunds due to customer convenience. Furthermore, we cannot accommodate requests for used products, products damaged by the customer, or products returned without prior notification.

Please refer to our Refund Policy for details.